The Leaky Finders working in harmony with your insurance company

When water appears where it definitely shouldn’t, the panic is instant. The advice you actually need? Probably not what you’d expect from us.

Before you call a leak detection company (including us) call your insurance company.

We’ve been saying it for years, even when it cost us jobs. We meant it then. We mean it now. If you have home insurance, there is a good chance your leak is covered, or at least partially covered. Your insurer needs to be involved regardless, and if you engage a contractor before making a claim, you risk complicating that claim significantly.

Call them first. Always. We’ve turned away bookings to make this point. We’ll probably do it again.

That Insurance Call. Did You Know?

After several months of applications, compliance checks, qualification vetting, and a quantity of Spanish paperwork we will not attempt to describe without emotional support nearby, Canary Detect has been officially approved as a registered leak detection provider for one of Spain’s largest home assistance networks.

We are now live on a network covering policyholders from 21 major insurance companies operating across Lanzarote.

We didn’t pitch for this. We didn’t fill in an online form and cross our fingers. They came to us, based on our track record, our qualifications, and the working relationship we’d built with them informally over the years. When we say we are trusted by insurance companies, we mean it in a legally documented, compliance-checked, professionally vetted sense. So. Call your insurer first. There is now a very good chance they send Canary Detect — The Leaky Finders — anyway.

If Your Insurer Says “Find Your Own Contractor”

Sometimes your insurer will instruct you to source your own approved contractor and submit the invoice. This is fine. What is not fine is picking up the phone to the first company that pops up in a Facebook comment without asking a single question. Before anyone opens a van door, ask the following:

Here is the list. Print it out if you like.

Do they have qualified plumbers in-house? Always ask. Get the answer in writing.
Are they specifically qualified in leak detection? Proper detection uses multiple technologies: acoustic listening, thermal imaging, tracer gas, pipe location and more.
Can they manage the complete job: detection, excavation, repair, and full reinstatement? Finding it is the beginning, not the end.
Are they approved by any insurance networks or water authorities? Third-party vetting is not nothing.
Will they put everything in writing before they start? Scope, method, and price. All of it.
Can they write an insurance report to satisfy the requirements of your insurer that means you’ll get your hard earned money back.

Finding and Fixing – where the Leaky Finders come into their own

Finding the leak is only a small part of the job. What happens after is where it counts, and it is what separates the professionals from the people who leave you with two holes in the floor and a number for a tiler they vaguely know.

Some jobs are tidy. In and out, minimal disruption, the tile barely knows we were there, done by lunch. And then some are a pig. Pipes embedded in concrete that nobody recorded anywhere, because of course they didn’t. A previous repair underneath the previous repair. Infrastructure that has no business being where it is, doing things it has no business doing. These jobs exist in every trade. In ours, they exist rather more often than anyone’s marketing would suggest.

Canary Detect is a team of ten, qualified across every discipline this work involves: detection, plumbing, excavation, tiling, and full reinstatement.

We pioneered the multi-technology, pipe-location-before-leak-location methodology in Lanzarote. We coined “no find, no fee” — a policy funded entirely from confidence, because we always find it. We have never had cause to invoke it. Which is either very impressive, or proof that we are considerably better at finding leaks than we are at writing modest sentences about ourselves. Possibly both. You can buy the same equipment. You cannot buy the expertise that tells you which piece to deploy and when.

We have 115 five-star Google reviews, all from customers with actual leaks. Not one from a cousin, a girlfriend, a business partner, or a bloke who owed us a favour. You are welcome to read every single one.

Leaky Found, Leaky Fixed now to get your hard earned money back

So your insurance company have approved Canary Detect to do the work, we’ve found the leak, we’ve fixed the leak and left your villa in tip top condition but now you want your hard earned money back so it’s back to the insurance company.

Many homeowners in Lanzarote have their insurance claims rejected because they lack a proper technical report. Our insurance reports contain the 5 things your insurer needs to see in a Leak report.

1. Proof of Non-Invasive Methods

Insurance companies want to avoid trial-and-error digging, which causes unnecessary damage. Your report should clearly state that you utilised advanced technology, such as professional leak detection, to find the source of the water without destroying your terrace or walls.

2. Technical Data and Readings

To eliminate guesswork, your report should include data from specialised equipment. For example, acoustic charts showing decibel spikes where water is escaping, or gas sensor readings confirming the exact location of a sub-surface fracture.

3. Impact Assessment

The report needs to detail the secondary damage. Insurance adjusters look for information on how the water is affecting the property’s structure, such as rising damp, salt efflorescence, or undermined foundations, to determine the scale of the claim.

4. Digital Photographic Evidence

A written description is rarely enough, and hence, your report must include high-resolution photos of the specific area, thermal imaging scans showing moisture patterns, or CCTV footage of internal pipe conditions.

This visual proof confirms that the leak is active and warrants an insurance intervention.

5. Clear Recommendations for Repair

A professional report concludes with a precise roadmap for the fix.

By pinpointing the exact centimetre of the failure, we enable a surgical leak repair, which minimises the payout the insurance company has to make for making good the floor or wall after the fix. Our professional reports cover all of these points and are designed to meet the standards of Spanish and UK insurers.

Need Professional Help?

So, connect with Canary Detect and get your free leak confirmation today. By leveraging our free leak confirmation test, you can get the hard data you need to start an insurance claim.

Canary Detect offer professional leak detection in Lanzarote. Our reports are designed to meet insurance company requirements across Spain and the UK.