Ryanair claims “huge success” after moving to 100% digital boarding passes

Earlier this week, Ryanair announced that it would move to 100% digital boarding passes and no longer accept printed boarding passes. The Irish airline has claimed that the first day was a “huge success.”

The change means that all Ryanair passengers will receive a DBP to their Ryanair App when they check-in online. Online check-in can be completed on Ryanair.com or on the Ryanair App.

If any passenger arrives at airport but hasn’t checked-in online (having ignored these reminders), they will still be required to pay the airport check-in fee.

The Irish airline stated that the DBP lowers airport costs and fares for all Ryanair passengers, provides a better service (including flight info) for customers on day of travel, improves customer service and re-booking during flight disruptions, and is better for the environment (gets rid of 300 tonnes of paper annually).

Huge Success

Over 700 flights have departed across Europe without any delay or disruption. Over 98% of passengers presented with their DBP and the other 2% – all of whom had checked in online before arriving at the airport – were issued free of charge boarding passes at airport ticket desks. Customer feedback was universally positive as passengers swiped their phones through airport security and boarding gates. No passengers were offloaded, and where one or two passengers had a problem with their phone, they were boarded without difficulty as the boarding gates had their details from their online check-in.

Ryanair CMO, Dara Brady, said:

“So far, day one of Ryanair’s DBP has been a huge success as over 700 flights and more than 100,000 passengers enjoyed the improved service and better experience of paper-free boarding at Ryanair airports. We estimate our DBP initiative will save up to €40M annually, and this will help us to lower ticket prices and make air travel more competitive for Ryanair’s customers.”

FAQS

How does it work?

Check-in online on Ryanair.com or Ryanair App prior to arriving at airport.
After check-in your DBP will appear automatically in your Ryanair App.
Present your DBP at airport security & at the boarding gate for your flight.
Hassle free travel – quicker, easier, less stress, zero paper.

What happens if I lose my smartphone or tablet?

If you have already checked-in online and your smartphone or tablet is lost,
you will receive a free of charge boarding pass at the airport.

What happens if my smartphone or tablet dies before airport security?

If you have already checked-in online and your smartphone or tablet dies,
you will receive a free of charge boarding pass at the airport.

What happens if I lose my phone/tablet (or it dies) after security but before boarding?

If you have already checked-in online and you lose your smartphone or tablet (or it dies), your details are already on our system and you will be assisted at the gate.

What about passengers who don’t have a smartphone or tablet?

If passengers don’t have a smartphone or tablet, as long as they have already
checked-in online before arriving at the airport, they will receive a free of charge
boarding pass at the airport.

However, they will not be able to access real-time flight updates or benefit from
enhanced customer service during any flight disruptions.

Will you still have check-in desks at airports?

Yes, we will have check-in and ticket desks at all airports.

Will you still charge a boarding pass re-issue fee?

Thanks to DBP, boarding pass re-issue fees will disappear as long as you have checked-in online prior to arriving at the airport.

What if airport Wi-Fi is poor or I have no mobile data?

Once you have checked-in online, your DBP will be available offline in the Ryanair App.

What if I’m visually impaired and need special assistance?

Our DBP meets all accessibility standards and special assistance is available at all airports.

What if I’m flying from Morocco?

Passengers flying from Morocco must check-in online as normal and then present their DBP at the airport to collect a printed boarding pass.

What happens if I don’t check-in online before arriving at the airport?